A Report on Customer Service in Paris...(10/10)

The scenario is simple. The Noos Cable TV and the Internet have been out of service for two weeks at my apartment...I called the hotline 3 times for assistance. Firstly I called one week after it was out of order. After sort of complicated explanation, the Custome Service (CS) officer on the phone asked me to wait for two more days as the maintenance in the district might have not been completed. I called the second time this afternoon. I was quite frustrated as it never worked. Indeed, just to mention, the support telephone line is a paid number which user has to pay 0.35 euro per minute. The first minute would be spent as a standard procedure to hear all the options the hotline provided and users could make their choice for administrative help or technical support. The following five minutes would be another standard step users would be provided very lousy music repeatedly. Well, the time counted and of course the telephone bill would reflect afterwards. I talked to a CS lady after six minutes and I explained my problem encountered. The first procedure would be always to provide the user registered telephone number and account information. Without having the full set account information, I guided the officer to obtain my account name and check the info for the account. The very usual way how CS officers respond, especially this lady who I talked to, would be ‘I did not hear clearly’. She did not really have any patience and courtesy. All she did was yelling like a little girl looking for mama in a kindergarten. Afterall, I nearly forgot that I was indeed the customer and I was the one to pay to call to complain. The CS lady might have put her voice on a loud speaker. At last, I chose to give up the call as it was not a good investment, no return at all. The only thing and the last thing I could do was to enable her to rudely say a thank and have her closing sentence on the line, and before she finished the words, I hanged up my call...a few hours later, I called again and made a 20-something-minute call with another CS representative to test the acceptance of the cable and internet signal etc. As per my expectation, it did not work. Otherwise I would have already fixed the problem. The ultimate proposal the CS raised was to arrange an on-site checking at my apartment. I asked for the earliest rendez-vous possible. He proposed me a noon time 3 days after. He then declared the condition. If it was the problem of the service set up, it would be a free check-up service, otherwise it would cost me 90 euros. He asked me whether I accept the condition or not. My mind lost all my energy. What other option could I have?
I confirmed the rendez-vous.